Frequently Asked Questions (FAQ)
How can I place an order on your website?
To place an order, simply browse our products, select the items you want, and add them to your cart. Proceed to the checkout page, provide the necessary details, and complete the payment process.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose the option that suits you best during the checkout process.
How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and shipping times range from 3-7
Can I track the status of my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package on our website or the shipping carrier's website.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact our customer support immediately. We will guide you through the return or exchange process and ensure you receive a replacement
What is Katinko® Oil Liniment used for?
Katinko® Oil Liniment is used on the skin for the relief of discomfort associated with: Headache, Muscle pain, Skin itch primarily caused by insect bites, Travel sickness, Flatulence (passing gas from the digestive system out of the back passage or farting).
When should you not use Katinko® Oil Liniment?
- Allergic to the active ingredients or any other ingredients of Katinko® Oil Liniment.
- Children 2 years of age and below.
- Pregnant women and breastfeeding mothers.
- Talk to your pharmacist for more details.
What are the signs and symptoms of overdose?
- Severe redness of the skin
- Severe burning sensation
- Skin irritation or rashes
What to do when you have applied more than the recommended dosage? : Consult a doctor if needed.
How should you keep this medicine?
Keep out of reach of children. Keep Katinko® Oil Liniment in a dry, well-ventilated area at temperatures not exceeding 30°C. Do not use it after the expiry date printed on the container and carton.
Where can I buy Katinko products?
Do you have stores in malls?
Yes, Katinko products are available in our Kiosk at selected malls: Robinsons Antipolo, Robinsons Galleria Ortigas, Robinsons Galleria South, Robinsons Magnolia, Robinsons Manila, SM City Naga, SM Fairview, SM MOA, SM North EDSA.
What are the different variants of Katinko?
Katinko sports spray, Katinko oil and ointment, Katinko Ginger massage and body oil, Katinko lavender massage and body oil, Katinko peppermint massage and body oil please check all the list of products on our product page.
Where is the Katinko office located?
The Katinko office is located in Quezon City, Philippines. For specific details, please refer to the Contact Us page on the website.
I am an influencer. How can I collaborate with Katinko?
We appreciate your interest in collaborating with Katinko! Email us at Katinkosales@gmail.com, and our marketing team will be happy to discuss potential collaborations.
Is it okay to use Katinko every day?
Yes, it is generally safe to use Katinko products every day. However, it is recommended to follow the instructions and guidelines provided on the product packaging. If you have any specific concerns or medical conditions, please consult with a healthcare professional.
Can I drink Katinko?
No, Katinko products are intended for external use only. They should not be ingested or consumed orally.
I have some more questions. Where can I contact you?
For any inquiries or questions, please message us on our official facebook page @katinkoointmentph. You can reach us through the provided contact details, such as email or phone, and our team will be happy to assist you.